Here is a copy of the agreement you opted into and signed upon membership.

Thank you for choosing to enroll in our Pre-Paid Membership Program. By opting for this program, members agree to the following terms and conditions:

1. Discounted Rates: Members who select the pre-paid option receive a significant discount on their monthly membership rates compared to our standard monthly payment plan.
2. No Refunds: Due to the nature of the discount provided under the pre-paid membership plan, we do not offer refunds once a membership is purchased. This policy is in place to maintain the integrity and benefits of the discounted rates.
3. Commitment: The pre-paid membership requires a commitment for the specified period paid for upfront. This commitment helps us plan and provide continuous, high-quality service without interruption.
4. Transferable: If within the first month, a student wishes to opt out of classes, we will offer a 1-time transfer to another family member.
5. Cancellation Policy: Members may cancel their membership at any time; however, please be advised that no refunds will be issued for any pre-paid periods, regardless of usage or any change in circumstances.  Student enrolled in “auto-pay” must cancel “IN PERSON” no calls, texts or emails 7 (seven) days prior to the next billing cycle.
6. Renewal: Members will receive a reminder before their membership expires with the option to renew. Renewal rates will be subject to the same terms and conditions as the initial pre-paid membership unless otherwise stated.

We hate to see you go, but if you must, the process is easy.

Simply visit the front desk and fill out a “cancellation form” a week (7) days prior to your next billing cycle. This form must be signed in person (not via phone/email).  We welcome feedback and would love the opportunity to improve and hopefully change your mind!

We allow students to opt out from our membership programs at any time, but please be aware that we do not give refunds for memberships that have already been processed or auto renewed.  THIS MEMBERSHIP IS SIMILAR TO ANY GYM SUBSCRIPTION (discounted pre-paid package).  For your convenience it can be cancelled within 7 days prior to your next renewal via the written cancellation form.

Emergency clause:  If you have a family emergency and miss the cancellation window, we offer a partial refund within the first 30 days.  After 30 days there are no full refunds.  The partial refund is still subject to 1-month fee at the current non-discounted rate